Q: Do you provide door-to-door transport?
A:Yes we do.  With door-to-door transport, you don't have to go to a
terminal to ship your vehicle or accept delivery. Direct Connect Auto
Transport will pick up your vehicles at your residence, office or any other
place you designate. (Pickup and delivery is subject to accessibility and
local laws.)

Q: What types of payment does Direct Connect Auto Transport accept?
A: Direct Connect Auto Transport accepts MasterCard, Visa, American Express,
or Discover for payment, which is to be submitted at the time you place your
order.

Q: How do I get an auto transport quote?
A: To get a quote, call 877-MOVE-CAR or 954-321-3404 or submit your
information online.

Q: How do I book a shipment, or start a transport?
A: Call 877-MOVE-CAR or 954-321-3404 to schedule your shipment or start your
transport with our secure online start form.

Q: Can I specify a pickup and delivery date?
A:Yes you can. However we can set a time to pick up your vehicle. We will
need a time window to pick up. Perferably a 2 hour window will be required .

Q: How long will delivery take?
A: Dispatch times vary depending on origin and destination locations. For an
accurate transit time quote, please call 877-MOVE-CAR or 954-321-3404. It is
important to remember, drivers are limited by law to a specific number of
miles and hours per day. Other variables that may affect transit times
include deliveries along the way, severe weather and road conditions.

Q: What is the process if there is damage to my vehicle upon delivery?
A: Please call the offices of Direct Connect Auto Transport immediately. In
most cases, we have only 7 days to file a claim and if not reported to us
within 7 days we cannot offer assistance or be held responsible for any
damage that might have occurred while the vehicle was in transit.
Additionally, you must clearly indicate any resulting damage that occurred
during transport on the "Bill of Lading" or delivery receipt issued by the
driver at the time of delivery. If the damage is not listed on the B.O.L it
will be hard for the insurance company to accept the claim.

Q: Can I pack personal items in my car?
A: Yes, However this practice is discouraged. Additional items may shift
during transit, damaging the vehicle's interior. Direct Connect Auto
Transport is not liable for any damage caused by additional items during
transit. Additional contents may also block the driver's view when loading
your vehicle or add additional weight to the vehicle.

Q: Does Direct Connect Auto Transort ship inoperable or unusual vehicles,
motorcycles and extra parts?
A: Yes. Direct Connect Auto Transport Transport regularly ships motorcycles
and inoperable vehicles and specializes in shipping unusual vehicles,
including exotic, specialty and classic automobiles. Inoperable vehicles
must roll and steer and can be shipped for an additional $150 fee. Extra
parts are accepted on a case-by-case basis, and an additional fee may apply.

Q: Can I track my shipment or get a shipment update?
A: Yes. To track your vehicle or get an update on your vehicle's status,
call 877-MOVE-CAR or 954-321-3404 or contact us.

Q: What kind of truck will my auto be shipped on?
A: Either an open carrier, like the trucks you see transporting cars to and
from auto dealerships, or an enclosed carrier, which we recommend if you're
shipping a custom or exotic car or truck.